Privacy Policy
At BiziBee, we understand that your privacy is paramount. As a trusted business consulting service specialising in systems, automations, and operations support for Australian businesses and content creators, we are committed to protecting your personal information with the highest standards of care and transparency.
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our services at bizibee.biz. We operate in full compliance with the Australian Privacy Act 1988 (including the Australian Privacy Principles) and the European Union's General Data Protection Regulation (GDPR), ensuring your rights are protected regardless of your location.
Information We Collect
When you engage with BiziBee through our website forms, book a free strategy call via Calendly, or utilise our consulting services, we collect specific information necessary to deliver exceptional service tailored to your business needs.
We are transparent about what we collect and why. Every piece of information requested serves a specific purpose in helping us understand your business challenges and provide relevant solutions. We never collect data unnecessarily, and we always obtain your consent before gathering any personal information.
The information we collect falls into two categories: data you provide directly to us, and data collected automatically through our website. Both categories are essential for delivering our consulting services effectively whilst maintaining the highest standards of data protection.
Contact Information
Name, email address, and phone number
Business Details
Business type, industry sector, and revenue range
Communication Data
Correspondence history and consultation notes
Technical Data
IP address, browser type, and device information
How We Collect Your Data
Website Forms
When you complete enquiry forms on bizibee.biz, requesting information about our business systems audits, automation setup, or operations support services.
Calendly Bookings
When you schedule a free strategy call through our Calendly integration, which collects your name, email, and appointment preferences.
Stripe Payments
When you engage our paid consulting services, Stripe processes payment information securely on our behalf, following PCI DSS compliance standards.
Website Analytics
Through Google Analytics and Meta Pixel, which collect anonymised browsing behaviour to help us improve our website experience.
How We Use Your Information
Your personal information enables us to provide personalised consulting services that address your specific business challenges. We use your contact details to respond to enquiries, schedule strategy calls, and maintain ongoing communication throughout our consulting engagement.
When you engage our services, we utilise your business information to conduct thorough systems audits, recommend appropriate automation solutions, and deliver tailored operations support. This data helps us understand your current business processes and identify opportunities for improvement.
With your explicit consent, we may send marketing emails containing valuable insights, case studies, automation tips, and updates about our consulting services. Every marketing communication includes an easy unsubscribe option, and we respect your preferences immediately.
We analyse website usage data through Google Analytics and Meta Pixel to understand how visitors interact with our site, which pages are most valuable, and how we can improve the user experience. This data is anonymised and never used to identify individual visitors.
Third-Party Services We Use
To deliver exceptional consulting services efficiently, BiziBee partners with carefully selected third-party service providers. Each provider has been vetted for their data protection practices and commitment to privacy compliance.
Calendly
Appointment scheduling platform that manages our free strategy call bookings and stores your scheduling preferences.
Stripe
Secure payment processing service that handles all financial transactions with bank-level encryption and PCI compliance.
Google Analytics
Website analytics tool that provides insights into visitor behaviour, helping us optimise our content and user experience.
Meta Pixel
Tracking technology that helps us understand the effectiveness of our marketing efforts and deliver relevant content.
Email Marketing Software
Professional email platform that enables us to send valuable insights, updates, and marketing communications to subscribers.
These third-party providers process data on our behalf under strict data processing agreements. They are contractually obligated to protect your information and use it only for the specific purposes we authorise. We never sell your data to third parties, and we carefully monitor our partners' privacy practices to ensure continued compliance.
Data Security Measures
Your Security Is Our Priority
We implement industry-leading security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
Our Security Framework
- SSL/TLS encryption for all data transmitted through our website
- Secure, password-protected databases with restricted access controls
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy best practices
- Secure backup systems with encrypted storage
- Two-factor authentication for administrative access
- Automated monitoring for suspicious activity and potential breaches
- Incident response procedures for rapid breach containment
Whilst we implement robust security measures, no internet-based system can be guaranteed 100% secure. We continuously update our security protocols to address emerging threats and maintain the highest protection standards. In the unlikely event of a data breach affecting your information, we will notify you promptly and take immediate action to mitigate any potential harm, in full compliance with Australian and GDPR notification requirements.
Your Privacy Rights
Under the Australian Privacy Act and GDPR, you possess comprehensive rights regarding your personal data. BiziBee is committed to facilitating the exercise of these rights promptly and without charge.
1
Right to Access
Request a copy of all personal data we hold about you, delivered in a commonly used electronic format.
2
Right to Rectification
Request corrections to any inaccurate or incomplete personal information in our records.
3
Right to Erasure
Request deletion of your personal data when it's no longer necessary for the purposes collected.
4
Right to Restrict Processing
Limit how we use your data whilst we verify accuracy or assess your objection to processing.
5
Right to Data Portability
Receive your data in a structured format to transfer to another service provider.
6
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes.
7
Right to Withdraw Consent
Withdraw consent for data processing at any time without affecting prior processing legality.
8
Right to Lodge Complaints
File complaints with the Australian Information Commissioner or relevant EU supervisory authority.
Marketing Communications
BiziBee sends marketing emails only to individuals who have explicitly consented to receive them. Our communications include valuable content such as business automation insights, systems optimisation tips, case studies from successful consulting engagements, and updates about our service offerings.
We respect your inbox and your time. Our marketing emails are carefully crafted to provide genuine value rather than overwhelming you with frequent promotions. We segment our communications to ensure you receive content relevant to your specific business needs and interests.
Every marketing email includes a clear, prominent unsubscribe link. Clicking this link immediately removes you from our marketing list, typically within 24 hours. Unsubscribing from marketing communications does not affect transactional emails related to active consulting engagements or service delivery.
You can also manage your email preferences by contacting us directly. We'll honour your communication preferences promptly and update our systems accordingly. Your choice to opt out of marketing communications will never impact the quality of service you receive from BiziBee.
Data Retention and Deletion
BiziBee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. We apply different retention periods based on the nature and purpose of the data.
For active consulting clients, we retain your personal and business information throughout our engagement and for seven years afterwards, as required by Australian taxation and business record-keeping laws. This ensures we can provide consistent service, maintain accurate financial records, and comply with legal obligations.
Marketing contact data is retained until you unsubscribe from our mailing list or request deletion of your information. Once you opt out, we remove your data from active marketing systems within 30 days, though we may retain a suppression record to ensure we don't inadvertently contact you again.
Website analytics data collected through Google Analytics is automatically deleted after 26 months, and this data is anonymised, making it impossible to identify individual visitors. You can request deletion of your personal data at any time by contacting us. We'll process deletion requests within 30 days unless legal obligations require us to retain certain information.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how BiziBee handles your personal information, we encourage you to contact us. Our team is committed to addressing your privacy enquiries promptly and thoroughly.
Whether you wish to exercise your privacy rights, request access to your data, update your information, or simply understand our data practices better, we're here to help. We typically respond to privacy enquiries within 48 hours during business days.
For Australian residents, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we've mishandled your personal information. For European residents, you may contact your local supervisory authority.
Get in Touch
BiziBee Business Consulting
Email: admin@bizibee.biz
Website: bizibee.biz
Location: Australia
Response Time: Within 48 hours
This Privacy Policy was last updated on the date of creation. We may update this policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered users.